💬Returns & Refunds policy

If you're not satisfied with your order, please get in touch—I’m happy to help.

Returns within Germany

If you exercise your right of withdrawal within 14 days, you’ll receive a full refund including the standard shipping cost. Refunds will be processed once I have received the returned item or proof of return.

Return shipping costs are paid by the customer.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, please contact me within 7 days of delivery with a photo and your order number at mail[at]sarahengelhardt.art. In such cases, I’ll cover the return shipping and send a replacement or issue a refund.

No Returns from Abroad

Please note: I do not accept returns from outside Germany. For international customers, all sales are final unless the product is damaged during transit. Please reach out if you experience any issues—we’ll work together on a solution.